Refund policy

RETURN & REFUND POLICY (Joosh)

Last updated: January 17 2026

At Joosh, we want you to be happy with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns under the following conditions:

  • Items must be unused, unworn, and in original packaging

  • Return requests must be submitted within 14 days of delivery

  • Proof of purchase (order number) is required

To start a return, please contact us at:
support@joosh.shop

Unauthorized returns will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, damaged, or altered after delivery

  • Items returned without original packaging

  • Orders with incorrect addresses provided by the customer

  • Orders that are delayed but still in transit

Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days, depending on your payment provider

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank or PayPal account again

  2. Contact your card issuer (processing times vary)

  3. Contact your bank

If you’ve done all of this and still haven’t received your refund, contact us at support@joosh.shop.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Include clear photos or videos of the issue

We will evaluate the issue and offer a replacement or refund, depending on the situation.

Lost Packages

If your tracking information shows the package as delivered, we are not responsible for lost or stolen packages.

If tracking shows the package as lost in transit, please contact us and we will assist you in filing a claim with the carrier.

Chargebacks & Disputes

Before filing a chargeback, please contact us at support@joosh.shop so we can resolve the issue quickly.

Unauthorized chargebacks may result in refusal of future service.

Policy Changes

Joosh reserves the right to modify this policy at any time. Changes will take effect immediately upon posting on this page.

Contact Us

If you have any questions regarding returns or refunds, contact us at:
📧 support@joosh.shop