Shipping policy

SHIPPING POLICY (Joosh)

Shipping Policy

At Joosh, we work with trusted partners to deliver stylish dog essentials directly to you.

Processing Time

  • Orders are processed within 1–3 business days

  • Processing includes order verification, quality checks, and packaging

Shipping Time

Estimated delivery time:

  • 7–15 business days, depending on your location

Please note:

  • These are estimated times, not guarantees

  • Delivery times may vary due to customs, weather, or carrier delays

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment.

Occasionally, we may offer free shipping promotions.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear.

Customs & Duties

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.

Delays

Joosh is not responsible for shipping delays caused by:

  • Customs clearance

  • Carrier issues

  • Incorrect shipping information provided by the customer

Orders that are delayed but still in transit are not eligible for refunds.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any questions about your order, contact us at:
support@joosh.shop